The RSPCA is providing an emergency-only service to animals through the coronavirus crisis in the wake of UK Government and Welsh Government advice.

The animal charity which has a team of frontline officers, 17 animals centres – including Bryn-y-Maen Animal Centre in Colwyn Bay and Newport Animal Centre – four wildlife centres and four animal hospitals across England and Wales, has reassured animal lovers they will still be dealing with emergency cases.

Chief executive, Chris Sherwood, said: “Despite most of the country staying at home there are still animals which need our help and I’m so incredibly thankful for frontline officers helping animals in emergency situations, our hospital workers for providing emergency treatment and our centre staff and volunteers who are giving love and affection to the hundreds of animals in our care.

“We’ve taken steps to make sure that we are dealing with emergency cases only so we can play our part in stopping the spread of this virus and safeguard our staff and volunteers.

“We rely on the public’s help and we would ask them to only call our helpline in an emergency and visit our website for all other enquiries.”

Frontline officers
The RSPCA has a team of frontline officers working around the clock to deal with emergency only cases. Our officers are wearing protective clothing, regularly handwashing before and after handling animals, avoiding entering premises and asking people to bring animals to the door where appropriate and keeping their vans clean. They are sanitising their hands whenever they leave their vehicles.
24-hour rescue line
Each year the RSPCA answers more than a million calls from the public concerned about animals. Please only call in the event of an emergency. For everything else please look on our website as there is lots of information on there. Those calling with emergencies please be patient, as despite contingency planning, we have fewer people available to answer calls.
Newport and Bryn-Y-Maen Animals Centres
The RSPCA has 17 nationally run animal centres – including two in Wales, Bryn-y-Maen in Upper Colwyn Bay and Newport Animal Centre. These are now closed to the public and we have paused rehoming and fostering and will resume as soon as it is safe. Staff and volunteers will be focusing on giving love and attention to the hundreds of animals in our care.

Merthyr Tydfil Clinic
Our veterinary teams at Merthyr are working to help sick and injured animals. Staff are dealing with emergencies only for existing clients on an appointment basis – and these are being spread out to avoid social contact.


Wildlife centres*
Our four wildlife centre teams in England are still working around the clock to help rehabilitate and release sick and injured wild animals. Our centres are not open to the public. If you find a sick or injured wild animal please contact our emergency line – 0300 1234 999. If you’ve found a baby animal which appears to be orphaned there’s also advice on our website.
There are over 150 RSPCA branches, registered charities in their own right, which are part of the RSPCA family running vital clinics, rehoming centres and charity shops – a number of which are based in Wales.
Centres and shops have closed to the public. Please check their websites, social media channels for details of any emergency services they may be operating.

Chris added: “We know these are really worrying times for everyone and I hope hearing that we are still helping animals is a little piece of good news.

“We know many people will be financially worse off as a result of this crisis but if anyone is in a position to make a donation to help our services continue we would really appreciate it.”

To help the RSPCA continue helping animals in emergency need of care please donate on our website, by mobile, or call our donation line on 0300 123 8181.

There’s still lots of ways you can help the RSPCA.
Find your local branch, centre or hospital and donate an item from their Amazon wish list.
Sign up as a volunteer
Support one of our campaigns
Sign up for one of our exciting challenges later this year

Many owners are concerned about caring for their pets amid the Coronavirus – or Covid-19 – outbreak. There’s lots of advice and help on our website.